Refund Policy

1Overview

This Refund Policy explains when you can get a refund for a ChartDeck paid plan (Pro or Elite). ChartDeck is operated by Market Experts Trading LLC. By subscribing, you agree to the terms below, which form part of our Terms of Service.

ChartDeck is a digital service: a paid plan unlocks its features the moment your payment is confirmed. Because of this instant access, our refund window is intentionally short.

23-day refund window

All refund requests must be submitted within 3 calendar days of the charge or payment date. After the 3-day window has passed, the charge is final and no refund will be issued.

The 3-day window applies to:

• all paid plans and billing periods (monthly or yearly), whatever the price;
• new subscriptions and crypto payments, from the date of the payment; and
• automatic card renewals, from the date each renewal is charged.

3Cancellations

Card plans can be cancelled at any time from the Plan & billing section of your account. When you cancel:

• you keep access until the end of your current billing period;
• no further charges are made; and
• no partial refunds are issued for unused time left in the period.

Crypto payments (Bitcoin via BTCPay, or stablecoins from a wallet) are one-time yearly payments that do not renew, so there is nothing to cancel: the plan simply ends after its 365 days.

Cancellation is not the same as a refund. If you cancel outside the 3-day window, you will not receive a refund, but you keep access until your current period ends.

4How to request a refund

Within the 3-day window, email [email protected] with:

• the email address of your ChartDeck account;
• the date of the charge or payment (and, for a crypto payment, the transaction id or BTCPay invoice); and
• the reason for your request, so we can improve the Service.

5Refund processing

Once an eligible refund request is approved:

• Processing time: refunds are processed within 3 business days of approval.
• Card payments: refunds are issued to the original card through Stripe. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the refund to appear on your statement.
• Crypto payments: on-chain payments cannot be reversed, so we send the refund as a new transfer of the USD amount you paid, in the same asset and on the same network where practical, to a wallet address you control and confirm to us. Network fees for the refund transfer may be deducted.

When a refund is issued, the paid plan ends immediately and your account returns to the Beginner plan.

6What is not refundable

The following are not eligible for refunds under any circumstances:

• Requests made after the 3-day window, with no exceptions.
• Accounts suspended or terminated for violating our Terms of Service.
• Chargebacks or disputes: if you open a chargeback or payment dispute instead of contacting us, the refund request is void.
• Partial billing periods: unused days on a cancelled subscription or an unexpired crypto plan.
• Crypto sent incorrectly: payments sent to the wrong address, on the wrong network or in the wrong asset, or after the payment request expired, where we cannot recover the funds.

7Fraud and abuse

We reserve the right to deny refund requests and terminate accounts in cases of:

• repeated refund cycling: subscribing and refunding repeatedly to use paid features for free;
• account sharing or data redistribution in breach of our Terms of Service; or
• fraudulent payment activity: stolen cards, unauthorized transactions or identity fraud.

Market Experts Trading LLC reserves the right to pursue appropriate action in cases of fraud or abuse.

8Policy changes

We may update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy. A change never applies to a payment made before it was posted.

9Contact

If you have any questions about this Refund Policy or need to submit a refund request, please contact us: